Delivery Information

All of our goods are sent in discreet, plain packaging. We only ever send parcels to the address you specify and inform all of our couriers to NEVER leave them with a neighbour or safe place (unless you specify). This is to ensure the upmost security and peace of mind for all our customers.

UK Delivery

We use DHL for all of our parcels we send, this is a tracked service and delivery times are between 07.00 and 20.00 (Mon - Fri). Please note a signature will be required for your goods upon delivery. If no one is in at the time of delivery, a card will be left or an email sent to you with details of either a re-delivery time or information for you to arrange this. Our couriers will attempt to deliver your goods up to two times before returning them to us, should this happen and you still wish to receive them then a re-delivery charge will be payable before we can re-send them. If you no longer require your goods then we will refund you minus any shipping costs incurred by us to send them.

For the majority of orders we offer two delivery services; 'Standard' and 'Express'. Standard is delivered in 2-3 working days and Express is delivered in 1-2 working days.

Standard delivery is charged at £6.95 for all orders below £50 and is free over £50.

Express delivery is charged at £9.95 for all orders below £50 and is £4.95 for orders over £50.

On rare occasions some items may be unavailable or may take a little longer, should this be the case we will of course contact you via the contact methods you provided to inform you of this delay. 

Bulky or heavy items are excluded from the free delivery shipping rate and a surcharge will be added at checkout if these items are in your basket. These items are typically things such as growing media or certain hydroponic systems.

Please note that for larger orders or those which contain larger hydroponic systems or multiple bags of growing media, we will usually opt to send your goods on a pallet to ensure they arrive safely. Delivery times are usually between 08.00 and 17.30 (Mon - Fri). A signature will be required upon delivery. If no one is in at the time of delivery the pallet will be returned to the depot and we will contact you to re-arrange delivery. Please note that if you miss the initial delivery there will be a re-delivery charge payable before we can re-send your order.

For deliveries to Northern Ireland, The Highlands and any other non-mainland UK locations an extra postage fee will be applied to your order depending on your exact address.

European Delivery

We are currently still sending to Europe but we are unable to calculate postage costs at checkout due to our prices frequently changing. If you wish to place an order to be delivered to Europe, please contact us on 0333 044 9365 or email us at

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